InVine Botanicals

Legal

Returns & Refunds

Last updated: October 2026

Our 60-Day Money-Back Guarantee

We grow every herb ourselves, so we can stand behind every jar completely. If you’re not in love with how your skin feels, email us within 60 days of delivery. We’ll send you a free prepaid return label, and once your return is on its way back we refund every penny, even if the jar has been opened and used. Returns cost you nothing, and you don’t need to explain why. We want you to be able to try InVine with zero risk.

The guarantee covers our standard balms, creams, and gift sets. Bespoke Herbal Infusions are made to order and are excluded (see below).

Non-Returnable Items

The following items cannot be returned or refunded:

  • Bespoke Herbal Infusions, due to the personalized, single-batch nature of each jar
  • Items marked as final sale
  • Gift cards
  • Requests made outside the 60-day guarantee window

How to Initiate a Return

To start a return, email us at contact@invinebotanicals.com with the following:

  • Your order number
  • The item(s) involved
  • (Optional) anything you’d like us to know

We’ll respond within 1-2 business days. Our reply includes a prepaid return label. Pack the item(s) in any box, attach the label, and drop it off with the carrier.

Return shipping is always free: we pay for the label.

Refund Process

Once your return is on its way back to us (we follow the label’s tracking), your refund is issued to your original payment method within 5 business days. You don’t have to wait for it to arrive. Your bank or card issuer may take a few extra days to show it on your statement.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at contact@invinebotanicals.com with:

  • Your order number
  • A description of the issue
  • Photos of the damaged item and outer packaging

We will arrange a free replacement or full refund at no cost to you. No return shipping required for damaged or defective items.

Exchanges

We do not offer direct product exchanges. If you would like a different product, please return your original item on our free return label (subject to the conditions above) and place a new order separately.

Questions?

For return or refund questions, email us at contact@invinebotanicals.com. We respond within 1-2 business days.